Successfully Opening the Call

How to start the perfect call

Session Objective – How a call starts is vital to success. The first few seconds dictate whether the call goes any further and can make or break a conversation before its even begun. This workshop looks at techniques to help better understand what happens in those first few moments and how to maximise the potential for a successful opening.

Session Content

• The three basic calls
• Why is the opening so important?
• The Customers Journey
• Telesales Challenges
• The verbal handshake
• Purpose – why are you really calling?
• Benefit – what’s in it for them if they listen
• Check – the often forgotten question