Session objective
The move into a first line management role is a challenging transition, especially if the individual has come from within the ranks. This training is particularly suitable for those newly promoted or those soon to assume a management position. The course deals with people management, how to get the best from the Team, positive use of authority, management challenges and management measurement tools: in essence, how to develop the skills required to demonstrate good management practice.

Session Content

• Understanding the FLM role
• Getting the best out of people
• The five key areas of first line management
• Management qualities and priorities
• Wearing the Management’s hats;
• Understanding motivation in relation to staff
• Management Measurement Tools
• Performance Management
• KPIs
• Personal Development Plans
• 1-1 Meetings
• Action plans and learning points